Privacy Policy

Information We Collect

When you interact with Relay, we may collect the following information:

• Name and contact information (phone number, email address)
• Business information relevant to the services you requested
• Information you provide during calls, forms, or SMS conversations
• Call recordings and transcripts
• SMS message history related to our services

How We Use Your Information

We use the information we collect to:

• Contact you about services, demos, or follow-ups you have requested
• Send SMS messages related to requests, appointment reminders, and follow-ups
• Route conversations to the appropriate business or support contact
• Improve our services and call quality

SMS Communications

By providing your phone number and opting in, you consent to receive SMS messages from Relay related to requested services, appointments, and follow-ups. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.

Information Sharing

We do not sell your personal information to third parties. Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

We may share your information with the businesses, vendors, and service providers needed to deliver the services you requested. We may also disclose information when required by law.

Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security audits.

Data Retention & Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. You may request deletion of your personal data at any time by contacting us using the information below.